We will ship out orders on Mondays and Thursdays. If orders are placed Monday after 2pm, expect order to be sent out on the following Thursday. If orders are placed on Thursday after 2pm, expect orders to be sent out on Monday. Please allow 2-5 business days from the designated shipping day to receive your order. All orders will have tracking information provided for customers to track their shipments and identify potential problems. If there are any problems with your order or modifications need to be made please contact us at firstname.lastname@example.org as soon as possible and we will do our best to rectify the problem.